PHOTOS AND VIDEOS
How can I get my Xpogo photo or video onto the site?
Just drop us a note on our Contact Page with a link to your content and a description of it. If it’s solid, we may post it on the site! We might also post it on one of our social media channels. If we do feature your content, we’ll call you out, and link to any channels or profile pages you have. Send us a much content as you’d like – we love going through it!
I would like to use some of this content – how can I get permission?
Just send us a note on our Contact Page and let us know the details about which content you’d like to use and for what purposes. We are quick to respond and happy to spread the sport.
If you’d like to use the content for commercial purposes, just let us know the scope and proposed distribution and we’ll have a larger conversation about rates and terms
I have an idea for a content project – will you do it?
We’re always open to new ideas – so send us your thoughts through our Contact Page ! We’ve done projects large and small in 17 countries around the world – so if it’s a killer idea, we can make it happen.
RIDERS
How can I become a Pro Rider?
The best thing to do is to send us a note that includes recent video of your tricks. We see a lot of young jumpers around the world and will be certain to respond to you to give you a gauge on your progress.
Coming out to Pogopalooza is a huge step towards becoming a Pro Rider, because you can meet the pros, compete live, and seriously advance yourself within the sport.
Every Pro Rider today started out small and worked their way up to become on of the best on the globe, now traveling the world, on the front lines of a new sport. You can do the same.
How can I meet the Pro Riders?
The best way to meet the Pros is to come out to Pogopalooza or to check our social media channels, newsletter, and website, for information on where the Pros will be exhibiting or filming next.
How can I send a message to one of the Pro Riders?
If you send us a message through our Contact Page we’ll make sure it gets to them – and if they want to respond back, they’ll communicate with you directly!
POGOPALOOZA
What are the event dates of Pogopalooza?
Pogopalooza is the World Championships of Xpogo and is held every summer. The dates of the event are always announced in the early Winter, with registration opening soon after. Typically the USA Pogopalooza event is held in June or July, with the World Finals occurring in July or August.
When was Pogopalooza established?
Pogopalooza was established in 2004 by Dan Brown, one of the founders of the sport, and has grown into a World Championship series. You can learn more about the history of Pogopalooza here.
Where can I watch Pogopalooza?
You can watch the event live in person by attending the event, or if the event is webcasted, you can watch it right here on Xpogo.com. We are also beginning a web series about Pogopalooza in the Spring of 2015, which will document the lead-up, live action, and post of the event.
How do I register as an athlete?
Once registration opens each winter, head to www.Pogopalooza.com to register
How is the park course designed?
Co-Founder and Creative Director Nick McClintock is typically the lead designer on the course each year, along with a team of advisors – usually headed up by Ryan Meyer – and riders. Each year the course is unique, but always has classic competition elements, such as Slanty Boxes and Stair Sets.
What is new for the 2015 Season?
New for 2015, Pogopalooza will be entirely leveled in terms of the ability for athletes to advance to the finals. There will be a USA open event in June or July, which is open to all riders, and the top 10 will advance to the World Finals, all expenses paid. Prize money will likely be available at both competitions.
What goes into judging?
There are five criteria that our panel of 4-5 judges use: Difficulty, Variety, Creativity, Style, and the number of Bails. If you are interested in the full details of the judging process – you can find more information at www.Pogopalooza.com or by contacting us through our Contact Page.
How do I get media credential for this event?
When the event dates and venues are announced, reach out to us at press@Xpogo.com and we’ll hook you up!
Who should I contact for sponsorship opportunities?
If you are interested in sponsorship the event, you can check out our Sponsorship Deck on www.Pogopalooza.com or email us at sponsorship@Xpogo.com to be connected with our Sponsorship Sales team.
Who should I contact for volunteer opportunities?
We love volunteers! You’ll be part of a truly awesome sports experience. Just reach out to us at volunteer@Xpogo.com and we’ll tell you everything you need to know.
How much prize money is at stake?
The prize purse ranges for each event. Typically between $5,000-$10,000 is on the line, along with other prize items, trips, and sponsorship opportunities.
RECORDS
What is Xpogo’s relationship with Guinness World Records?
Xpogo LLC is the official adjudicating body for extreme pogo world records, through a partnership with Guinness World Records. This means that extreme pogo world record attempts submitted through GWR come to Xpogo LLC for verification and we work in tandem with GWR to help approve record categories and define the regulations around record attempts.
How can I officially attempt a World Record?
Reach out to use through our Contact Page with the information about what record you’d like to try. If you would like us to come out and adjudicate the record in person, there will be a fee + travel expenses. If you would like to coordinate a time to travel to one of our events and attempt the record, that is something that we can help facilitate. Or, if you would like to try the record on your own, we can provide you with the regulations and requirements and can verify the record from footage and other materials that you provide.
I have a new record that I think you should try – what should I do?
Just reach out to use through our Contact Page and let us know your idea! If it’s a winner, we’ll add it to our roster.
How can I get a Pro Rider to attempt one of these records at my event / TV show?
Just reach out to us at booking@Xpogo.com with all of the details of your request and we’ll work together with you to make it happen if it’s a good fit!
BOOKINGS
What is the Xpogo Stunt Team?
The Xpogo Stunt Team is a collection of some of the best Pro Riders on the planet, who have come together to provide the thrill of extreme pogo in a show-based format to audiences worldwide. The Stunt Team has performed in 17 countries, holds 13 Guinness World Records, and has appeared in 100+ media features. The Stunt Team provides a blend of entertainment and athleticism that is incredible to witness live.
How can I book the Xpogo Stunt Team or a specific Pro Rider?
Our Booking Page contains all of the info you need to know – but in short, reach out to us at booking@Xpogo.com and we’ll work together from there!
How busy are the Pro Riders?
We do over 100 live appearances a year, worldwide, in addition to competitions, and film shoots. So, very busy, but also ready for anything.
STORE
PRE-PURCHASE
Can I purchase XPOGO products at a store?
XPOGO merchandise can be purchased online only.
TK8 (Europe Only) and Vurtego sticks can only be purchased online.
Flybar sticks have a number of store distributors, or can be purchased online.
Which stick should I get?
See our sizing chart (arriving in 2015), check out the specs on each individual stick page, or drop us a line through our Contact Page.
Where do you ship?
We ship to over 100 countries – so most likely, we ship to you! Some of our products don’t ship to every country, so please check whether or not we can ship your order to you by selecting your country when checking out of our online store.
*Note that TK8 sticks can only be shipped within Europe.
SHIPPING
Order Processing Time?
Orders are processed within 3-5 business days.
Domestic purchases shipping time is 3-5 business days.
International purchases shipping time is 1-2 weeks (barring customs delays).
Holidays or major events can cause delays in processing time.
I was charged an additional fee from customs…what is that about?
When shipping internationally, custom delays and / or fees may be incurred. Customs can be tricky and fees are hard to predict. Xpogo is not responsible for any additional fees charged by the recipient’s country’s customs.
I received one of my items, but not the other!
Our items ship separately and may be sending from different locations. All items should arrive within 1-2 weeks of shipment.
I don’t like my pogo stick…
That’s a shame! It might be that there’s a better stick out there for what you’re looking to do. If you are interested in trying a different stick, please see our return policy below and check out more sticks here.
I received a broken product…
Please contact us at sales@xpogo.com and we will address the issue!
I received the wrong item…
Please contact us at sales@xpogo.com and we will address the issue!
RETURN POLICY
MANUFACTURER SPECIFIC
The Xpogo online store sells both Xpogo-made items, and items made by other manufacturers, but sold by Xpogo. For this reason, some returns are ultimately subject to the policies of specific manufacturers. However, we will facilitate the process between you and a given manufacturer, and will do everything in our power to make the process smooth and the outcome fair. You can contact manufacturers specifically or read their return policies at the following sites FLYBAR VURTEGO NSG TK8
RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, if applicable. To complete your return, we require a receipt or proof of purchase. Damaged items or items defective due to manufacturing are eligible for exchange.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable time frame, based upon the specifics of your case.
SHIPPING
To return your product, please contact us at sales@xpogo.com and we will walk you through the shipping process.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.